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Privacy Policy

This statement should be read in conjunction with our website Terms of Use Arco Limited is committed to preserving the privacy of all visitors to Arco.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy. This Privacy Policy applies to the collection and use of personal information by Arco and its affiliates ("Arco").

You do not have to give us any information to use this website (Arco.co.uk). However, if you wish to subscribe, obtain greater functionality or apply for a job, we need certain information from you.

Information that we collect from you

When you visit, register or order products or services on arco.co.uk you may be asked to provide certain information about yourself via an on-line registration form. You may also be asked for additional details during the ordering process, such as credit or debit card information to allow us to complete your orders.

During the registration and ordering processes you may be asked for some or all of the following information: First Name, Surname, Initials, Title, Company Name, Company Address, Home Address, Postcode, Country, Telephone, Fax, E-Mail, Username, Password, Job Title and Job Function. The information we request will be the minimum amount required for us to successfully complete your order. You may also need to give us details of any alternate delivery or invoice addresses which differ from your usual company address. Additional space is provided for these extra details during registration and as part of the ordering procedure.

We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us. We use and analyse the information we collect so that we can administer, support, improve and develop our business.

What are cookies and why do we use them?

When you use the arco.co.uk site, your browser may alert you to the fact that a cookie is being sent to your PC. Without a session, web sites have no "memory" and you would not be able to remain logged in when you moved between pages, as each click would treat you as a completely new visitor. Nor would you be able to have a shopping basket as there would be no mechanism to connect you to a previous website action.

arco.co.uk uses a type of cookie known as a "Session Cookie" which is stored in your computer's memory and deleted when your web browser is closed. Individuals, advertisers or any other companies do not have access to cookies set by arco.co.uk. This session cookie does not collect information from your computer and does not hold any personal information. It merely acts as a reference to your website session.

Session cookies used by arco.co.uk are not harmful to your computer in any way, however if you choose not to accept cookies, then we use an alternative method to remember your session. You may notice a longer URL in your web browser's address bar that may contain session variables.

In addition to the session cookies noted above, arco.co.uk also uses some persistent and semi-persistent cookies in order to operate Google Analytics and Google Maps. Google Analytics is used because it helps us accurately understand how visitors use the web site, such as the number of visitors, how visitors arrive at our site and the most popular pages viewed. This is to ensure that we optimise the service in terms of content, speed and availability to allow us to ensure that the web site is available when you want it; with the content you want at a speed that allows you to use it effectively. To do this Google Analytics uses cookies.

Cookies for service

We set cookies so that you don’t have to repeatedly input basic information such as filling in your name and email address and ordering products.

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. We use this information to ensure that our websites are available and responsive.

Name	Typical content	Expires
_ga	Randomly generated number used to determine unique visitors to our website	2 years
_gat	Used to throttle request rate.	10 minutes

Cookies from other companies & social networking websites

During your visit to the site you may notice some cookies that are not related to Arco. This happens when you visit a page with content embedded from a third party (e.g. YouTube videos) or use some of the links to social networking sites (e.g. Share This). These websites may place cookies on your computer. Arco does not control how a third party uses their cookies. You should check these third party websites' privacy policies for more information about their cookies if you are concerned about this.

Turning cookies off

If you want to delete any cookies that are already on your computer or stop future cookies then look at www.allaboutcookies.org. You will still be able to use the public areas of our website if you choose not to accept cookies but will not be able to access the restricted areas of our website.

Removing and disabling cookies

If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit.

For more help on how to disable your cookies or delete them visit www.aboutcookies.org

Use of your information

Your information will enable us to provide you with access to all relevant parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and contact you where necessary with regards to your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your own individual views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented as part of the registration process, we will send you details of relevant news and promotions via email. This information is collected on an 'Opt In' basis to ensure that you only receive the news, promotions and emails that you ask for. The only exceptions to this are emails that will be generated during the transactional process i.e. order confirmations, delivery information etc. We may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future, please let us know. If you ask us not to contact you again, we will update our records to ensure that we don't.

When you use this website, certain limited information (such as your browser type and IP address) will be collected by us automatically. We will also collect and store personal information where:

you purchase goods or services from Arco, either in your own capacity or as a representative of an organisation;
you apply for a job;
you contact us with a general query;
you subscribe to our mailing list;

We use the personal information we collect to offer you our goods and services, send you marketing communications (subject to your consent), facilitate our employment programme, manage and public relations, and improve our services to you and this website. Arco owns all database rights in the information collected on this website.

If you would like to change the information we hold about you, or want your information removed from our database, please contact us at web.help@arco.co.uk. Alternatively, you can use the “unsubscribe” option which will be included in our e-mail communications to you.

The information you provide is used solely by Arco Limited. Arco Limited will not share the information you provide with any outside organisations. Arco Limited is registered under the Data Protection Act 1998, registration number Z6056677.

Disclosure of your information

The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff working outside the UK and third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.

Countries outside the European Economic Area do not always have strong data protection laws.

We will only allow your information to be used by third parties when this is necessary for the performance of the contract between us. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

We do not sell, share or transfer this information except as set out in this Policy.

As a company with offices situated throughout the world, it will from time to time be necessary to pass your information between our overseas service providers and affiliated businesses. Arco may also share information with third party service providers that process the data on its behalf. In both cases, if personal information is transferred outside the EEA we will take steps to ensure that the data receives the same level of protection as if it remained within the EEA.

We reserve the right to disclose your personal information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on Arco. Should Arco be the subject of a takeover, divestment or acquisition we may disclose your personal information to the new owner of the business.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

We invest appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control. We keep records for as long as required for operational purposes and in accordance with legal, tax and accounting requirements.

You have the right to request copies of certain of your personal information within our custody and control and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to require us to stop processing your personal information.

In relation to all of these rights, please email or write to us at the address below. Please note that we may, where permitted under applicable law, charge a small administrative fee and / or request proof of identity. We will respond to your requests within all applicable timeframes.

Links

This website contains links to other websites. Please note that we are not responsible for the privacy practices of other websites. This Privacy Policy Statement applies solely to information collected by this website.

Accessing and updating

If you would like to change your details in the future, log into the site as normal and select the 'My Account' button from the main navigation bar and then choose the 'Account Admin' then the 'Change My Details' option from the menu.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate, kept up to date or removed if there is no legitimate reason for keeping it. If you wish to do this, please contact us by emailing sales@arco.co.uk or telephone 01482 222522 and we will make the changes within 40 calendar days of your request. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, but we will not charge you for amending or removing the data held.

Changes to our privacy policy

The internet and privacy practice is constantly developing. As such we reserve the right to update this policy at any time. Please regularly review this page to ensure you are aware of any changes that we make.

Any changes to our privacy policy in the future will be posted prominently on Arco's website and, where appropriate, advised through email notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to The Company Secretary, Arco Limited, PO Box 21, Waverley Street, Hull HU1 2SJ. Telephone 01482 222522, or email company.secretary@arco.co.uk